After-sale Client Support (PI4180)

Indicates whether the organization provides support to its clients after the sale of its product/service.

  • Reporting Format Yes/No
  • Metric Type Metric
  • Metric Level Product/Service, Organization
  • IRIS Metric Citation IRIS, 2021. After-sale Client Support (PI4180). v5.2.

Organizations should footnote the type of support that is provided, costing information, and details on how the client can access these services.