Client Retention Rate (PI9319)

Ratio of the number of the organization's active clients retained from the start to the end of the reporting period.

Calculation:
  • Reporting Format Decimal
  • Metric Type Metric
  • Metric Level Product/Service, Organization
  • IRIS Metric Citation IRIS, 2020. Client Retention Rate (PI9319). v5.1.
Footnote

Organizations should footnote all assumptions used.