Client Satisfaction Ratio (PI7163)

Ratio reflecting score obtained of the organization's clients who are likely to recommend the organization's product or service at the end of the reporting period, compared with those who are unlikely to recommend it.

Calculation:
  • Reporting Format Decimal
  • Metric Type Metric
  • Metric Level Product/Service
Footnote

Organizations should footnote all assumptions used. Organizations should also note how data was collected. See usage guidance for further information.