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Client Individuals: Receiving Free Products/Services (PI9622)

Number of unique client individuals who received free products/services from the organization during the reporting period.
Reporting format
Unit Referenced within Metric Definition
Metric type
Flow
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Client Individuals: Receiving Free Products/Services (PI9622). v4.0.

Footnote

Organizations should footnote all assumptions used. See usage guidance for further information.

Usage Guidance

  • This metric includes all clients who received products/services provided by the organization for which it did not request payment and for which it does not expect reimbursement. If the organization expects or receives payment from someone other than the customer, the client individuals should not be counted as receiving free products/services but rather as providing no direct payment. This metric is intended to measure clients receiving products/services that are core to the operations of the organization providing them; for example, some healthcare clinics provide free health check-ups.
  • This metric should capture the unique number of client individuals who received free products or services irrespective of whether these same individuals also paid the organization for certain products or services during the reporting period.
  • This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.
  • Organizations that rely on assumptions to report against this metric, including the process for determining the number of client individuals, should footnote all assumptions used in the calculation process.