Sectors of Focus

  • Financial Services
  • Financial Services: Microinsurance

Promptness of Claims Processing (PI8919)

Average number of days elapsed between when a beneficiary (client of the organization) submits a completed claim and when the beneficiary received the payment or claim denial, for all claims settled during the reporting period.
Reporting format
Unit Referenced within Metric Definition
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Promptness of Claims Processing (PI8919). v4.0.


Organizations should footnote all assumptions used.

Usage Guidance

  • Organizations should note that this metric is calculated using the average of dates from when a claim is submitted through the date that the beneficiary receives payment or claim denial.
  • Organizations can use the raw data relevant to this metric when calculating Promptness of Claims Settlement (PI9897).
  • For more detail on the Promptness of Claims Settlement and for guidance on interpretation, see the Microinsurance Network's Social Performance Indicators for Microinsurance, p. 19 (