• Clients

Investment Lens

  • Poverty Level

Client Individuals: Low Income (PI7098)

Number of unique low income individuals who were clients of the organization during the reporting period.
Reporting format
Unit Referenced within Metric Definition
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Client Individuals: Low Income (PI7098). v4.0.


Organizations should footnote all assumptions used as well as details on the assessment tools used to identify low income clients. See usage guidance for further information.

Usage Guidance

  • This metric is intended to capture the number of unique low income clients who were recipients of the organization's products or services during the reporting period. It is not a measure of foot traffic. It is also not intended to capture the number of consumer transactions. For example, a customer who makes two purchases during a period should only be counted once. Organizations wishing to report on total client transactions should refer to Client Transactions (PI5184).
  • The population classified as low income includes all those who fall below a fixed threshold, and is inclusive of those classified as poor or very poor. Due to the complexities of assessing the poverty level of clients, organizations will likely have to use specific assessment tools to report on this accurately. See the glossary definition for additional information on commonly used tools to help determine the absolute poverty level of individuals and households.
  • This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.
  • Many organizations may not be able to report on the number of clients based on direct data. For example, organizations that sell solar lanterns via a series of local network distributors might estimate the number of client individuals reached by the number of units sold. Details on how and why these assumptions were made should be footnoted.
  • For healthcare providers, client individuals refers to patients.