• Clients

Client Organizations: Receiving Free Services (PI6050)

Number of enterprise clients that received free products/services from the organization during the reporting period.
Reporting format
Unit Referenced within Metric Definition
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Client Organizations: Receiving Free Services (PI6050). v4.0.


Organizations should footnote all assumptions used as well as the types of enterprises that were clients using Client Type (PD7993).

Usage Guidance

  • This metric includes all client organizations that received products/services provided by the organization for which it did not request payment and for which it does not expect reimbursement.

    This metric should capture the unique number of client organizations that received free products or services irrespective of whether they also paid the organization for certain products or services during the reporting period.