Sectors of Focus

  • Education
  • Energy
  • Financial Services
  • Health
  • Water


  • Clients

Investment Lens

  • Poverty Level

Client Individuals: Provided New Access (PI2822)

Number of unique client individuals who were served by the organization and provided access, during the reporting period, to products/services they were unable to access prior to the reporting period.

Organizations should reference New Access to Water, New Access to Energy, New Access to Education, New Access to Finance, or New Access to Healthcare in the glossary for more clarification.
Reporting format
Unit Referenced within Metric Definition
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Client Individuals: Provided New Access (PI2822). v4.0.


Organizations should footnote all assumptions used. See usage guidance for further information.

Usage Guidance

  • This metric is intended to capture the number of unique clients who were recipients of the organization's products or services during the reporting period, who were unable to access these products and services from organizations in periods prior. See glossary for further guidance.
  • This metric is not a measure of foot traffic. It is also not intended to capture the number of consumer transactions. For example, a customer who makes two purchases during a period should only be counted once. Organizations wishing to report on total client transactions should refer to Client Transactions (PI5184).
  • This metric is intended to capture the unique number of specific individuals serviced. Organizations should not use any household multipliers when reporting against this number. If organizations consider the entire household to be the customer/client, they can report against Client Households: Total (PI7954) and its associated submetrics.
  • Organizations that rely on assumptions to report against this metric, including the process for determining the number of client individuals, should footnote all assumptions used in the calculation process.
  • For healthcare providers, client individuals refers to patients.