Sectors of Focus

  • Financial Services
  • Financial Services: Microinsurance

Promptness of Claims Submission (PI2070)

Average number of days elapsed between when an insured incident occurred and when the beneficiary (client of the organization) submits a complete claim, for all claims settled during the reporting period.
Reporting format
Unit Referenced within Metric Definition
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Promptness of Claims Submission (PI2070). v4.0.


Organizations should footnote all assumptions used.

Usage Guidance

  • Organizations should note that this metric is calculated using the average of dates from when an insured incident occurs through the date that the claim is submitted by the beneficiary.
  • Organizations can use the raw data relevant to this metric when calculating Promptness of Claims Settlement (PI9897).
  • For more detail on the Promptness of Claims Settlement and for guidance on interpretation, see the Microinsurance Network's Social Performance Indicators for Microinsurance, p. 19 (