Organizations should footnote all assumptions used. See usage guidance for further information.
This metric includes all client households who received products/services provided by the organization for which it did not request payment and for which it does not expect reimbursement.
This metric should capture the unique number of client households who received free products or services irrespective of whether these same households also paid the organization for certain products or services during the reporting period.
Many organizations may not be able to report on the number of client households based on direct data. If relevant, details on how and why assumptions were made should be footnoted.