• Clients

Operational Impact


Client Protection Policy (OI4753)

Indicates whether the organization has a written policy for client protection and a system to monitor compliance with this policy.
Reporting format
Metric type
Metric level
IRIS metric citation
IRIS, 2016. Client Protection Policy (OI4753). v4.0.


Organizations should footnote the relevant details of their client protection policy, including the types of client protection practices enforced and the systems in place for ensuring compliance. See usage guidance for further information.

Usage Guidance

  • Client protection policies include market conduct rules and client protection regulation and may include those created voluntarily or through government mandate.
  • Examples of policy characteristics, to footnote, may include: whether the policy is written and publicized, details of the client protection practices outlined within, whether the policy complies with regulatory requirements, whether the organization endorses the Smart Campaign's client protection principles, etc.
  • Examples of client protection practices that may be captured in the policy include: codified organizational values and standards of professional conduct expected of all employees, integration of client protection standards into employee performance evaluation, design of products that are appropriate and do no harm to clients, avoidance of aggressive sales techniques and dangerous commercial practices, disclosure of full cost information, enforcement of clear and proactive communication with clients, protection of client privacy, and others.
  • Organizations can refer to the Smart Campaign's Client Protection Principles ( and the SPI4 ( for additional indicators related to client protection. SPI4 is a social audit tool developed for financial service providers but applicable to any organization that has both social and financial objectives.