• Clients

Operational Impact

  • Environmental Policies & Performance
  • Governance & Ownership

Social and Environmental Performance Staff Training (OI3943)

Indicates whether any of the organization's employees participated in training sessions related to any aspect of environmental or social performance management during the reporting period.
Reporting format
Metric type
Metric level
Product/Service, Organization
IRIS metric citation
IRIS, 2016. Social and Environmental Performance Staff Training (OI3943). v4.0.


Organizations should footnote details on the type and duration of training. See usage guidance for further information.

Usage Guidance

  • Examples of training topics, to footnote, may include: acceptable practices of payment collection; being responsive to clients needs; collecting high-quality social information; communications with clients about product pricing, terms, and conditions; gender sensitivity; mission orientation; over-indebtedness prevention; policy and procedures on safeguarding of clients' data; poverty measurement; referring clients' complaints to those responsible for handling and resolving them; social objectives, etc.