These specific indicators are used to collect social performance data from MFIs around the world and provide a platform for benchmarking and analysis. The table and spreadsheet below summarize these indicators and their alignment with IRIS.
|MIX/SPTF Indicator||IRIS Metric||Metric Description|
Mission and Social Goals
The MFI's stated commitment to its social mission, its target market and development objectives.
|Mission Statement (OD2735)||Mission statement of the organization.|
Whether the members of the Board of Directors' have been trained in social performance management and the presence of a formal Board committee that monitors social performance.
|Social Performance Management Training (OI4136)||
Detailed type of product or service provided by the organization: Business Financing (SME), Community
Services Financing, Household Needs/Consumption Financing, Agricultural Financing, Household Mortgage
Financing, Housing Development Financing
|Range of Products and Services||Product Service Detailed Type (PD1516)||
Detailed definition here.
This indicator can be used to specify the financial products offered (e.g. microenterprise financing, household needs/consumption financing, etc)
|Other Financial Services Offered (PD5098)||
Other types of financial services offered by the organization in addition to core credit, savings, and insurance products. Choose all that apply:
- Debit/Credit Cards
- Mobile Banking Services
- Remittance Services
- Payments by Check
- Savings Facilitation Services
|Non-financial Services Offered (PD9681)||
Types of non-financial services offered by the organization to clients. Choose all that apply:
- Education Services
- Enterprise Services
- Female Empowerment
- Health Services
Social Responsibility to Clients
The 6 principles of client protection of The Smart Campaign applied by the MFI: 1)Avoidance of Over-Indebtedness; 2)Transparent and Responsible Pricing; 3)Appropriate Collections
|Social Responsibility to Financial Services Clients (OI7783)||
Identify policies the organization uses to protect clients. Choose all that apply:
- A mechanism to handle clients' complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not adequate).
-Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules, or debt collection manual.
-All staff are trained to communicate effectively with clients, ensuring that they understand the products, the terms of the contract, and clients' rights and obligations.
- Staff explains how data will be used and seek permission for use.
-Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth.
-Prices, terms, and conditions of all financial products are fully disclosed to the client prior to sale. Information provided includes interest charges, insurance premiums, minimum
balances , all fees, penalties, linked products, third party fees, and whether those can change over time.
-The institution’s corporate culture values and rewards high standards of ethical behavior and customer service.
-The loan approval process requires an evaluation of borrower repayment capacity and loan affordability.
Transparency of Costs of Services to Clients
How the institution states the interest rate.
|Interest Rate- Method (PD2691)||
Amoritization method. Choose one:
- Declining balance method
- Flat interest method
Human Resources and Staff Incentives
The MFI's policy regarding social responsibility to staff, such as: human resource policies in place, board and staff composition, staff turnover rate and staff incentives linked to
Other social policies can be found here
|See individual metrics for detailed definitions.|
Other employment metrics can be found here
|See individual metrics for detailed definitions.|
|Social Performance Incentives: Incentive Areas (OI9258)||
Areas of social performance for which there are employee incentives. Choose all that apply:
- Ability to attract new clients from target market
- Client Retention/Drop-out rates
- Outreach to women
- Outreach of remote rural communities
- Portfolio quality
- Quality of interaction with clients
- Social data quality
Social Responsibility to the Environment
Whether the MFI has policies and initiatives in place to mitigate the environmental impact of financed enterprises.
|Environmental Policies for Financial Services Clients/Enterprises (PD7932)||
Indicate the environmental policies associated with the organization's financing practices. Choose all that apply:
- Raise clients'/enterprises' awareness about environmental impact.
- Train/educate clients/enterprises' regarding environmental improvements.
- Include specific clauses in the loan contract to mitigate social and environmental risks
- Identify enterprises with environmental risk.
- Link lend lines to alternative energies.
- Link lend lines to other environment-friendly products.
Poverty levels of clients at entry and their move out of poverty over time.
|Number of individuals or households who were clients during the reporting period. For microfinance clients, this refers to active clients. For healthcare providers, this refers to patients.|
|Client Individuals: Poor (PI3193)||Number of poor individuals or households who were clients during the reporting period.|
|Client Individuals: Very Poor (PI9835)||Number of very poor individuals or households who were clients during the reporting period.|
Client Outreach by Lending Methodologies
The typology of lending methodology offered by the MFI.
|Microfinance Delivery Methodology (PD7356)||
Financial services delivery methodologies used. Choose all that apply:
- Individual Lending
- Solidarity Group Lending
- Village / Self-Help Group Lending
Employment Creation and Enterprises Financed
The number of enterprises financed by the MFI and employment generation opportunities created by the enterprises financed.
|Client Organizations (PI9652)||Number of businesses or other organizations that were clients during the reporting period.|
|Jobs Created (In Financed Enterprises) (PI3687)||
Net number of new full-time equivalent jobs at financed enterprises, as of the end of the reporting period and since first investment. (This number will be negative if a financed
enterprise has fewer employees than at the time of first investment.)
Total across outstanding investment portfolio.
Note: Self employed individuals and owners of businesses should be counted as employees.
The client retention rate of an MFI.
|Client Retention Rate (PI9319)||
The retention rate of clients.
Calculation: Total number of clients at the end of the reporting period / (Number of new clients during the period + Total number of clients at the beginning of the reporting period).
Note: This formula does not differentiate between new and rejoining clients.